1. Eligibility for Returns

Our signage products are manufactured to order and are non-returnable unless they are faulty or not as described.

2. Return Process

1. Contact Us

Email us at returns@morelocksign.co.uk or call our support team at +44 1902637575 within 48 hours of receiving your order. You can also visit this page to submit your request.

2. Prepare the Package

Ensure that the product is packed securely in its original packaging along with the invoice.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty. We recommend using a tracked shipping method to prevent lost items.

3. Refunds

If an item is received faulty or not as described, contact us and we will arrange a replacement, including shipping costs.

4. Delivery Issues and Failed Delivery Charges

Customers must ensure someone is available to receive goods on the scheduled delivery date. Failed delivery may incur additional redelivery or storage fees in the following cases:

• Inaccurate delivery information provided by the customer.
• No access to the delivery site or refusal of delivery.
• No unloading facilities on-site (for pallet shipments).

We do not accept responsibility for late or missed deliveries.

5. Cancellation Policy

If you want to cancel your order, please contact us via the form below or email and we will assist you. Production might have started on your order, in that case, we will charge you for the work completed.

6. Damaged or Missing Items

Damaged Items

If your item arrives damaged, please inform us within 48 hours of delivery. Include photos of the damage and a description of the issue.

Missing Items

For items that are missing from your order, contact us within 48 hours of delivery to resolve the issue.

7. Warranty

We only offer a warranty on our Permanent Traffic Signs range. Warranty details can be found on the product specification.