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FREE Delivery for ALL Online Orders

  • Traffic Signs Icon Traffic Signs
    • Permanent Traffic Signs
    • Temporary Traffic Signs
  • Health & Safety Signs Icon Health & Safety Signs
    • Floor Level Signs
    • Floor Stands & A Boards
    • Photoluminescent Signs
    • Access & Restriction Signs
    • Emergency & Fire Exit Signs
    • Construction & Site Safety Signs
    • Recycling & Waste Management Signs
  • Posts & Fixings Icon Posts & Fixings
    • Posts
    • Fixings
  • Bollards Icon Bollards
    • Dynaflex UK-made
    • Other Bollards
  • Frames Icon Frames
    • Metre Leg
    • Standard Leg
  • ITS Icon Intelligent Traffic Solutions
    • M-SID Vario
    • M-SID Count Systems
    • M-SID Vario + Camera
  • TME Icon TM Equipment
    • Cones
    • Sleeves
    • Barriers
    • Batteries
    • Sandbags
    • Lamps & Beacons
    • Other TM Equipment
  • Custom Design Icon Custom Design
    • Design Banners
    • Design Temporary Signs
    • Design Permanent Signs
    • Design Street Name Plates
    • Design Health & Safety Signs

Shipping Policy

Thank you for shopping with Morelock. We’re dedicated to delivering your orders safely, efficiently, and with complete transparency. Please take a moment to review our shipping terms below.


Order Processing Time

  • All standard orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

  • Custom-made or special-order items may require additional processing time.

Note: Orders placed after 1 PM may be processed the following business day.


Delivery Timeframes

  • Standard Products: Delivery within the UK typically takes 2–5 business days from the dispatch date.

  • Made-to-Order Products: Items such as Speed Indicator Devices require approximately 3–5 weeks for manufacturing before dispatch.

Once your order is shipped, a tracking number will be provided via email.


Delivery Partners & Surcharges

We use trusted couriers DX and EDS for safe and timely deliveries.

⚠️ Please note: A £20 surcharge applies to DX deliveries made to residential addresses, due to extra handling requirements.

Ensure you provide accurate address details and select the correct delivery type at checkout.


Shipping Costs & Free Delivery

  • Shipping costs are calculated at checkout based on destination, weight, and product dimensions.

  • Free standard delivery is available for orders over £900 (excluding VAT and surcharges).


Products on Display to Order

Many of our products are available to view in-store and can also be purchased online for delivery.


Click & Collect

You can collect your order in person from our warehouse:

Morelock House
Strawberry Lane
Willenhall, West Midlands
WV13 3RS, United Kingdom

📩 Please wait for a confirmation email before arriving to collect your order.


Delays & Exceptions

While we aim to meet all estimated delivery timeframes, occasional delays may occur due to courier backlogs, manufacturing timelines, or external conditions.
We will keep you informed of any significant changes to your delivery.


Damaged or Lost Parcels

If your parcel is lost or arrives damaged, please notify us within 48 hours of the expected delivery date by emailing sales@morelock.co.uk.
We’ll work to resolve the issue promptly, offering a replacement or refund where appropriate.


Returns & Refunds

Please refer to our full Return and Refund Policy for details on eligibility, return procedures, and refund timelines.


Contact Us

📧 info@morelock.co.uk
📞 +44 (0)1902 637575

We’re here to help with any questions regarding your order, delivery options, or custom requests.

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Morelock
  • Morelock House, StrawberryLane, Willenhall, West Midlands, WV13 3RS,
  • 01902 637 575
  • info@morelock.co.uk
  • Monday to Friday (9:00 AM - 5:00 PM)
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